Lampadina Ltd guarantees all non-emergency products for a period of 5 years from the date of purchase. All emergency products containing batteries are guaranteed for 3 years.
How the Guarantee operates
In the unlikely event that a Lampadina product should fail, we operate a new for old exchange policy. Lampadina will provide the customer with a replacement product, following which the faulty product should be removed and replaced with for the new item.
Lampadina send a replacement and credit the customer (subject to the restrictions below) for this replacement on return of the faulty item. The cost of shipping the new light is born by Lampadina, with the cost of returning the faulty unit remaining the responsibility of the customer.
This guarantee is for failure of the product to fully illuminate or to illuminate to more than 70% of initial brightness within 5 years (L70) and does not cover any physical damage to the product such as damage from being dropped during installation or from being incorrectly installed i.e. blown drivers or being connected to the incorrect voltage.
Lampadina will not accept any consequential damages or costs outside the terms of this guarantee.
Purchase of any Lampadina product is agreement to the terms within this guarantee.